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Refund and Returns Policy

Refund Policy

At Alice Pixel LLC, we strive to deliver exceptional digital marketing services tailored to your business needs. Please review our refund policy below to understand your options.

1. General Refund Policy

  • Service Fees: Due to the custom nature of our work, fees for services already rendered (e.g., completed campaigns, delivered strategies) are non-refundable.

  • Subscription/Retainer Plans: Monthly retainers or subscription-based services may be canceled with written notice, but payments for the current billing cycle are non-refundable.

2. Eligibility for Refunds

Refund requests will be considered only under the following circumstances:

  • Project Cancellation: If a project is canceled before work begins, a full or partial refund may be issued at our discretion.

  • Service Failure: If we fail to deliver agreed-upon services due to our error, a prorated refund may be provided.

  • Duplicate Payments: Accidental duplicate charges will be refunded in full upon verification.

3. Non-Refundable Services

The following are not eligible for refunds:

  • Completed work (e.g., delivered ad creatives, published content, executed campaigns).

  • Third-party costs (e.g., ad spend, software subscriptions, licensing fees).

  • Services explicitly marked “non-refundable” in your contract.

4. How to Request a Refund

  • Submit a written request via email to billing@alicepixelllc.com within 7 days of the issue.

  • Include:

    • Your name/company details.

    • Invoice/project number.

    • Reason for the refund request.

  • We will review and respond within 10 business days.

5. Approved Refunds

  • Refunds will be processed via the original payment method within 15 business days of approval.

  • Processing times may vary depending on your bank/payment provider.

6. Disputes & Chargebacks

  • Unauthorized chargebacks may result in service suspension and legal action to recover fees.

  • We encourage open communication to resolve issues before escalating to payment providers.

7. Changes to This Policy

We reserve the right to update this policy. Changes will be posted on our Site with a revised “Last Updated” date.

Contact Us:
For refund-related questions, email billing@alicepixelllc.com.